Privacy Policy

Introduction

1DB ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information we collect

Account information

When you create an account, we collect your name, email address, and organization name. If you subscribe to a paid plan, we collect payment information through our payment processor (Stripe).

Lead data

1DB stores lead data that you capture through forms and API submissions. This data is owned by you and processed on your behalf. We act as a data processor for this information.

Usage data

We automatically collect information about how you use our platform, including pages visited, features used, and API calls made. This helps us improve our product.

Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.

How we use your information

• Provide our services — Process and store your lead data
• Improve our product — Analyze usage patterns to build better features
• Communicate with you — Send product updates, security alerts, and support responses
• Ensure security — Detect and prevent fraud, abuse, and security incidents

Data sharing

We do not sell your data. We share data only:

• With your CRM — When you configure integrations (HubSpot, Salesforce)
• With service providers — Hosting, payment processing, email delivery
• When required by law — In response to valid legal process

Data security

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We are SOC 2 Type II certified. Access to production systems is restricted and audited.

Data retention

Your lead data is retained for as long as your account is active. When you delete your account, all lead data is permanently deleted within 30 days.

Your rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data in standard formats
• Object to certain processing activities

To exercise these rights, contact us at privacy@1db.co.

GDPR compliance

For EU users, 1DB acts as a data controller for your account information and as a data processor for your lead data. Our legal basis for processing is contractual necessity and legitimate interests.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.

Contact

Questions about this Privacy Policy? Contact us at privacy@1db.co.